HikVision: Reset Password of DVR/NVR by Scanning QR Code

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

Before you start

You should have allowed the Mobile Client to access your phone's camera.

You should have reserved email address for resetting device password and generated QR code on the device's local GUI. For details, see Reserve Email Address for Resetting Password and Generate QR Code on Device Local GUI for details.

Steps

1. Tap More > Reset Device Password to enter the Reset Device Password page.

2. Scan the QR code on the local GUI of the DVR or NVR.

A verification code will be sent to the reserved email address.

Note:

The verification code will be valid for 48 hours.

If you reboot the device or change the reserved email address, the verification code would be invalid.

3. Go to the device's local GUI.

4. Enter the received verification code on the Verify by Reserved Email window and then click OK to continue.

5. Create a new password and then confirm the password.