DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call

Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a PureCloud (Genesys Cloud) Data Action (API request) before routing a call. This underutilized trick can improve the customer experience in even the most basic situations — like when ordering carry-out from your local wings place (a problem that hits home for Jason).