How to use Forward On Busy On?

Step 1: Set the Forward On Busy Number feature

Sets the number to which the user's calls are forwarded when Forward on Busy or Forward on No Answer are on. If no Forward on Busy Number is set, those functions use the Forward Number.

This feature does not activate the forwarding, it only sets the number for the forwarding destination.

Default Short Code

Short Code: *57N*#

Feature: Forward On Busy Number

Telephone Number: N

Line Group ID: 0

Example

N represents the extension number to be forwarded to. For example, if Paul (whose extension is 224) wants to set the forwarding number for his 'Forward on Busy' and/or 'Forward on No Answer' feature to extension 201, Paul can dial *57*201# followed by the short code for the forwarding function.

Step 2: Activate the Forward On Busy On feature

This feature enables forwarding when the user's extension is busy. It uses the Forward Number destination or, if set, the Forward on Busy Number destination. If the user has call appearance buttons programmed, the system will not treat them as busy until all the call appearance buttons are in use.

Default Short Code

Short Code: *03

Feature: Forward On Busy On

Telephone Number: Blank

Line Group ID: 0

Example

Below is a sample of the short code activation and deactivation.

Dial *03 to activate the Forward On Busy On feature

Dial *04 to deactivate the Forward On Busy On feature