Managing Hunt Group & Incoming Call Route

Hunt Group: This tab is used to define the name, extension number and basic operation of the group. It is also used to select the group members.

There are four type of profile in the Hunt Group Settings as follows:

1. Standard Hunt Group

The default group type and the standard method for creating IP Office user groups.

2. CCR Agent Group

This option is used in conjunction with IP Office CCR application to indicate the groups for which it collects information. CCR Agent Hunt Groups should only contain users who have been configured as CCR Agents (User | Telephony | Supervisor Settings) option. When selected, the menus to select hunt group members will only show users configured as CCR Agents and a warning will be given if the group already contains any users who are not CCR Agents. The queuing option for the hunt group is also forced on for a CCR Agent group.

2. XMPP Group

Extensible Messaging and Presence Protocol (XMPP) is a communications protocol for presence status and Instant Messaging (IM). Select XMPP to enable presence information and instant messaging within a defined group of XMPP enabled one-X clients. Two users can see each other's presence and exchange instant messages only if they are members of the same XMPP group. A user can be a member of zero or more groups. A user that are not a member of any group is automatically added to the default system XMPP group. As a result, if no XMPP groups are defined, then all users are in the system XMPP group. If a user is a member of a very large XMPP group a large amount of network traffic can be generated. This can be problematic for mobile users.

2. Centralized Group

mode due to loss of connection to the Avaya Aura® Session Manager. Calls arriving to a centralized hunt group number when the Avaya Aura Session Manager line is in-service are sent by theIP Office> to Avaya Aura Session Manager and are then processed by the core feature server according to the core feature server hunt group configuration. Calls arriving to a centralized hunt group number when the Avaya Aura Session Manager line is out-of-service are processed by the IP Office and targeted to the hunt group members as configured on the IP Office.

To provide consistent operation when the Avaya Aura Session Manager line is in-service or out-of-service, the following is recommended:

The IP Office hunt group should be configured consistently with the hunt group administration at the core feature server that serves the survivable branch endpoints in normal mode.

Members included in the IP Office hunt group should be only those members that are in the local branch, even if the core feature server hunt group includes additional members from other branches (that is, centralized users).

The Hunt Group is basically being use to received incoming calls directly to the members of the particular group either the callers is from internal or external calls. The Main Hunt Group with extension 200 is existing by default, The below example; I created 3 hunt group with selected user extensions assign on each group.

Step 1: Creating the Hunt Group (To create the Hunt Group' Go to Group right click and select NEW).

200 Main HG - (This is the default hunt group, In this hunt group I will assign two operator extensions which is the only available extension ringing if the callers press 0 after the AA announcement).

300 Doorphone HG - In this Doorphone hunt group I will assign the security guard extension which is the only extension ringing when the visitors outside the gate press the Doorphone Button.

700 Group Paging HG - All the extensions is assign in this hunt group, if anyone one of the member dialed *60 the group member alerting the paging tones and they can automatically hear the annoucement. Note: you have to create the group paging shortcodes to use this features. Go to Short Codes > Right Click and Select NEW > then do the same settings below:

Step 2: Creating the Incoming Call Route (To create the Incoming Call Route, go to Incoming Call Route, and then select NEW).

0 Main (Standard Hunt Group)

Destination (In the destination field, I have assign the 200 Main Hunt Group)

2 Doorphone (Standard Hunt Group)

2 Doorphone Destination (In the destination field, I have assign the 300 Doorphone).